Vulnerable Customers

Don't struggle alone if you're having difficulty paying your power bills.

Piggy Bank 1595992 Lr

Finding it tough to pay?

Our business was set up to help people be more energy efficient and to lower their energy use.

If your circumstances are such that you are experiencing extreme difficulty in paying your power bills then please let us know. There are resources available that help.

The key is to talk to us early.

If you're finding it hard to pay - fill in the form below or give us a call on 0800 888 181 to discuss your difficulty.

Struggling to Pay?

If you're having difficulty paying your One Smart Energy Account please contact us to discuss your situation.

Your contact details:
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Hate filling in forms? Call us direct 0800 888 766

We answer 24 hours, 7 days a week so call us anytime.