"Your whole team at SES are to be commended for the excellent service from the initial consultation to the handshake with the internal auditor! The professionalism of the guys doing the installation was second to none. They were extremely courteous and very tidy. On a professional note I was very impressed with the installation guys communication with each other and their teamwork with respect to the environment they worked in and the dangers involved which led to job completion in about 4-5 hours.
Also, how many other companies would arrange to be on site at 8am and ring us to say they will be a bit late due traffic and arrive at 8:15am! If only large corporations had your attitude!"
Adrian, Auckland
"I'm really pleased with the work that was done and the house is much warmer and drier now. Thanks very much to all the team for a very good job. I should add that having just had building renovations and plumbing work done, it was such a pleasure to have a day with your guys here and hardly be aware that they were at work, they were polite, tidy and just quietly got on with it."
Alison, Northland
"Please pass on to your Installer that we greatly appreciate the quality work he did for us installing insulation in our home last week. It was a very thorough job and we have really noticed the difference it has made in lifting the average temperature in the house. Even with this really cold weather it does not take anywhere near as much effort to warm the house and keep it warm."
Scott & Tracey, Forrest Hill
Smart Energy Solutions, you are a company to be commended, your service and professionalism is outstanding. From a representative first calling at my home and in detail advising me what’s to be done and what materials are used, to the very hard working guys who did the insulation and completed the job in one day. It was a pleasure to deal with you. There were no delays and no hassles.
Well it’s now mid winter and what a difference, my home doesn’t feel as icy as it used to and I’m not freezing cold !! The insulation has certainly made a vast change to the temperate of my home. I was also very impressed with the information package provided to me when the quote was done about the products that the company uses as well as a second package with even more information that I received after the job was done. Thanks.
Dafna, Sandringham
"We recently had insulation installed by your company in Auckland. I would just like to pass on my thanks for your very professional service and a great solution - we are really enjoying our warm house. All of your staff were very professional and courteous, your salesman, your installers and your auditor. I would be very happy to provide a reference for your services."
Tim, Mt Albert
"Wow less than a month from the time of my first enquiry to a fully insulated warm home! Would you please pass on our sincere thanks to the Smart Energy Solutions Assessor for the manner in which he went into detail during the assessment visit and sat down and explained what was involved, the product to be used and the cost. His manner and approach was professional and sincere and his ability to reply to any queries that I may have had were soon answered. It took no time at all to measure up and work out all that was required. Within a little over a week and the guys of the "Insulation Team" arrived and went about their task of fitting the insulation. Three neat young guys got on with the job with little fuss and or disruption. Not the easiest of jobs crawling around in limited space laying out the insulation. I had to force them to stop for a cuppa and then they were off on to the next job. The place left neat and tidy and no mess to clean up!! So to all members of the “Team" at Smart Energy Solutions, many thanks for a job well done. One month later; I am sincerely rapt by the response to our original enquiry and it was capped off yesterday by the arrival and installation of the Heat Pump."
D’Arcy and Jan, Kamo
"We are thrilled with the difference it has made to the house. The temperature is much warmer already and it feels like we have had a heater on during the day and the house stays warm for the night as well.
I also wanted to pass on how pleased we were with the team that installed our insulation. They were very pleasant and professional and kept the work site very tidy."
Katy, Whangarei
"We are really happy (and warm) with the job and the boys were great. Thank you to all concerned for a great job."
Natalie, Whangarei
"Please pass on our thanks to the contractors involved for managing the problems (eg wasp nest treatments and water leaks) that occurred during the installation. We appreciated the regular consultation and updates during the process."
Sue, Whangarei
"We are soooo toasty warm thanks and are looking forward to next winter already! :) We can't get over the huge difference it's made. Our little house was an "ice box" in winter and now it's warm and cosy - and healthy!
We also appreciated how prompt all your email correspondence was - especially with our initial enquiry - and how quick and relatively affordable the whole process turned out to be."
Lisa, Whangarei
"I would like to commend your fellow staff members who have made the process of getting our home installed a breeze. The timeliness has been remarkable and without a doubt the best I have ever come across. From the time of application everyone has been a pleasure to deal with.
After a long day at work the guys had finished and one mentioned to my partner that we would be able to notice the difference within the next few days, however the difference was noticed the very next morning. It's great walking through our home and not freezing our ‘toes’ off. This has been great and one of the best investments we have made..." (abridged)
Andrea, Auckland
"I just wanted to give you some feedback on your salesman who came to see us this morning. He was great to deal with: nice attitude, punctual and very professional.
Makes a nice change compared to other tradesmen we have dealt with!"
Birgit, Auckland
"I see that you are a new business. There were a couple of things your quotes guy did that the other two companies did not and here’s why you got the business.
- Most professional quote that was accurately calculated (there were calculation errors in one of the others).
- The only person to ask the tenants if they had a community services card. One tenant did even though we had asked and they didn’t tell us that they did have one.
- The only person to ask if he could take a look at the insulation in the ceiling of unit 1. We had assumed this insulation to be OK but once he had taken a look it was clear that it was not as good as it could have been – hence the additional insulation put into that ceiling.
Great work from your team. Please pass on our thanks. It is always good to have a job like this go well so I thought I should tell you about it! We have recommended Smart Energy Solutions to one other person so far and they have found the same thing.
Claire, Mt Wellington
"Thank you very much - I am absolutely delighted and thrilled at your outstanding company's impeccable service of the utmost quality so high that your customer service standards are unbelievably perfect. I have never encountered a better company anywhere with harder working staff. Your staff are by far the nicest, friendliest, most skilled, most professional and by far the most reliable and easiest to deal with. You have a very special secret formula employing the right staff who are highly trained, highly skilled, and they all achieve excellence all the time and go out of their way to go the extra mile and help the customer [who is inspired to be your biggest fan and to tell everyone how nice and friendly and perfect and brilliant your company and staff are]. If only everyone in NZ were operating at your standards of perfection and excellence, New Zealand would be prospering more than ever before overnight!" (abridged)
Kirsten, Glenfield
"Firstly I would like to say how pleased we are with the insulation, the house is so much warmer, we especially notice it in the morning. Also what a great job the team did, thank you."
Jean, Glendene.
"I would like to pass on my feedback of your salesman who recently quoted for me; I thought he was very professional and friendly but most importantly I found him very knowledgeable and detailed with his information of the job, the details of installation and product knowledge. I had already had a competitor quote and after your salesman’s visit and before I had received the formal quote from your company I was able to tell the other company I would not go with them as your man had without a doubt made me feel your company would be the better company to deal with in terms of the installation (both companies would use the same product) but more importantly that I could trust in the level of professionalism that he conveyed your company would deliver. I am in marketing and sales myself and hence I feel it is important to give credit where credit is due as it always to easy to only tell people about negative service and forget to mention when service stands out, therefore please pass onto the management team at Smart Energy Solutions that I was impressed by the service your salesman provided."
Claire, Auckland
"When we first sent in the response using the govt website we selected three suppliers. You rang within 5 minutes made an appointment and followed up with a confirmation email, the second company rang after 5 days saying they had received our contact, and promised to follow up on the call – which they never did. The third company never made any contact at all. In addition to your company’s vastly superior response I have found all the staff to be helpful, pleasant and efficient in letting me know when they were coming, arriving on time, and forwarding information. It has been a pleasure to organise and it would be lovely if you pass my thanks on to the team."
Frances, Whangarei
